We have a paid account and yet can't reach support!

[mojdeh]

I have a paid account. But Chat is not recognizing that and won't allow me to talk to support. I tried calling and the same result. I even wrote to Support but got the same respond.

This is ridiculous. I have a paid account and not able to contact zoom to fix my login issue! 

What do I do?

[Calvo]

Hi mojdeh

did you already try to open a ticket?

Please try this link https://support.zoom.us/hc/en-us/requests/new

cheers

calvo

[sarah_appdirect]

I have the same problem and have raised multiple tickets and emailed our apparent PoC directly. No answer. Very concerning.

[Calvo]

You have also tried to escalate the issue? I never had any problem reaching out the support and got on every case a solution.