Waiting room turned off in profile but participants are being put in a waiting room. Why? | Community
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C
Newcomer
criche
Newcomer
February 2, 2022
Question

Waiting room turned off in profile but participants are being put in a waiting room. Why?

  • February 2, 2022
  • 4 replies
  • 0 views

In my online Zoom account, under settings, I have "Waiting Room" turned off. However, when I set up a meeting (it doesn't matter if it is a scheduled meeting or a "start meeting" where I then send an invite link to people) people are put in a waiting room. We're just trying out zoom for a new business, so apparently, I don't have access to either phone or chat support, so I'm hoping this community can help.

 

Thoughts on how to fix this? Success is simply that when people join a meeting, they get right in without having to wait in a room and be admitted, regardless of if it is a scheduled meeting or a start now-type meeting.

 

Thanks for any help.

    4 replies

    Bort
    Employee
    Bort
    Employee
    February 2, 2022

    It could be that you have Waiting Room disabled as the new default, but that does not affect already scheduled meeting, which includes your PMI. Please check your settings to see if you have either Use Personal Meeting ID (PMI) when scheduling a meeting or Use Personal Meeting ID (PMI) when starting an instant meeting enabled. If that is the case, you need to edit your PMI's settings directly and disable waiting room there. Your PMI's settings can be accessed on the Meetings page under the Personal Room tab. 

      R
      Newcomer
      rossini1
      Newcomer
      March 2, 2022

      I am having the same problem and I have gone to my personal meeting ID settings and the "Waiting Room" is checked under security. My issue is, I am unable to edit (the edit button is greyed out and won't let me edit the settings) to turn off security. Can you advise as to how to fix this?

      Bort
      Employee
      Bort
      Employee
      March 2, 2022

      Do you have any other security options enabled? I believe Zoom requires at least one option enabled, such as a passcode, before you can disable Waiting Room. 

      L
      Newcomer
      LiyaL2023
      Newcomer
      July 3, 2023

      Please help! I'm having the same problem since I'm using Mac too. Even after I checked off at the two places, the host still needed to open the room. 

      O
      Newcomer
      othmano
      Newcomer
      April 24, 2024

      Still doesn't work. I think this is a pretty serious bug that Zoom should address asap. 

       

      All my settings are turned off for the waiting room (for both personal and non-personal meeting rooms), yet participants are still unable to join before the host. More seriously, I need to be signed in to the correct account to launch the meeting. 

       

      This is a huge problem. 

      C
      Newcomer
      ChrisJWD
      Newcomer
      June 2, 2025

      Just had a similar experience. Last week I was asked to create a meeting for two colleagues and an outside individual (OI). I set up the meetings as I have done for the past five years. I set the two colleagues as co-hosts since I didn't have to be on the call. This morning when the OI joined the call, they were sent to the Waiting Room. The co-hosts were not notified the OI was in the Waiting Room. They had to close the meeting and resend the link. NOWHERE in any of our settings do we have Waiting Room enabled.

       

      I've created a ticket and am waiting on a response, but wondering if anyone on here has experienced a similar issue.

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