Waiting room turned off in profile but participants are being put in a waiting room. Why? | Community
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C
Newcomer
criche
Newcomer
February 2, 2022
Question

Waiting room turned off in profile but participants are being put in a waiting room. Why?

  • February 2, 2022
  • 4 replies
  • 0 views

In my online Zoom account, under settings, I have "Waiting Room" turned off. However, when I set up a meeting (it doesn't matter if it is a scheduled meeting or a "start meeting" where I then send an invite link to people) people are put in a waiting room. We're just trying out zoom for a new business, so apparently, I don't have access to either phone or chat support, so I'm hoping this community can help.

 

Thoughts on how to fix this? Success is simply that when people join a meeting, they get right in without having to wait in a room and be admitted, regardless of if it is a scheduled meeting or a start now-type meeting.

 

Thanks for any help.

    4 replies

    Bort
    Employee
    Bort
    Employee
    February 2, 2022

    It could be that you have Waiting Room disabled as the new default, but that does not affect already scheduled meeting, which includes your PMI. Please check your settings to see if you have either Use Personal Meeting ID (PMI) when scheduling a meeting or Use Personal Meeting ID (PMI) when starting an instant meeting enabled. If that is the case, you need to edit your PMI's settings directly and disable waiting room there. Your PMI's settings can be accessed on the Meetings page under the Personal Room tab. 

      C
      Newcomer
      cricheAuthor
      Newcomer
      February 2, 2022

      Hello Bort, you nailed it. I went into the Meetings section, clicked on the "Personal Room" tab, and then clicked edit and it was checked there. Not exactly intuitive. Very helpful.

       

      Product suggestion: If the "global" setting for Waiting Room on someone's "Settings" tab is changed, it would be really helpful to have a dialogue pop with an option to apply to personal meeting rooms. I had no idea that Edit options for my PMI even existed, let alone knew to look there. Now I get it, but before, as a newbie, not intuitive.

       

      Thanks for the helpful and quick response Bort.

        L
        Newcomer
        LiyaL2023
        Newcomer
        July 3, 2023

        Please help! I'm having the same problem since I'm using Mac too. Even after I checked off at the two places, the host still needed to open the room. 

        O
        Newcomer
        othmano
        Newcomer
        April 24, 2024

        Still doesn't work. I think this is a pretty serious bug that Zoom should address asap. 

         

        All my settings are turned off for the waiting room (for both personal and non-personal meeting rooms), yet participants are still unable to join before the host. More seriously, I need to be signed in to the correct account to launch the meeting. 

         

        This is a huge problem. 

        C
        Newcomer
        ChrisJWD
        Newcomer
        June 2, 2025

        Just had a similar experience. Last week I was asked to create a meeting for two colleagues and an outside individual (OI). I set up the meetings as I have done for the past five years. I set the two colleagues as co-hosts since I didn't have to be on the call. This morning when the OI joined the call, they were sent to the Waiting Room. The co-hosts were not notified the OI was in the Waiting Room. They had to close the meeting and resend the link. NOWHERE in any of our settings do we have Waiting Room enabled.

         

        I've created a ticket and am waiting on a response, but wondering if anyone on here has experienced a similar issue.

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