Waiting Room won't turn off | Community
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OregonCB
Newcomer
December 9, 2021
Solved

Waiting Room won't turn off

  • December 9, 2021
  • 15 replies
  • 1 view

Hi there,

 

I have tried and tried again to turn off the waiting room in my Zoom account, and even though the settings show it to be off, and show that participants can join without the host, it never works.

 

Any suggestions?

      Best answer by Bort

      Keep in mind, if you change settings on the Settings page, that will be the new default when scheduling new meetings, but has no effect on already scheduled meetings. To change the behavior of an already scheduled meeting, you need to edit that meeting itself and change the settings there. This is particularly important for your Personal Meeting ID, which has its own tab on the Meetings page. 

      15 replies

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      H
      Newcomer
      hollyjared
      Newcomer
      May 5, 2023

      You have to go to the drop down menu just below and to the right of the new meeting button and do the setting in there. You will have to have a password if you turn off the waiting room but you can set it to something simple like "1". See screenshot instruction slide that is attached to this reply. 

      A
      Newcomer
      azola
      Newcomer
      May 9, 2023

      Experience same issue, my workaround is using the Zoom Schedular add-on.

      Any solution to this issue? Even Zoom Slack shortcut has waiting room enabled.

      K
      Newcomer
      kootcoop
      Newcomer
      September 8, 2023

      I had similar issue and just got it to work!!   In Account Management>Account Settings, I disabled the waiting room *and locked the setting*.  

       

      Before locking, I had disabled the waiting room in both Settings and Account Settings, had a meeting passcode, and had allowed 'join before host' to happen anytime.  Yet whenever someone tried to enter the room, it sent them to a waiting room.  When I locked the setting, it now behaves as expected - allowing any person to start a meeting if they know the meeting id and passcode. When I unlock the setting, the waiting room returns. 

       

      This fix works for me but would be a challenge for those whose accounts have some meetings that require a waiting room and others that don't. 

       

      This issue has started for me in the last month. 

      M
      Newcomer
      mnguyen-starrez
      Newcomer
      September 27, 2023

      I have the same issue in a corporate environment, when turn off the waiting room, it works for some users but doesnt for some. Hope Zoom developers fix this.

       

      L
      Newcomer
      lzimmer
      Newcomer
      June 20, 2024

      I can no longer disable the waiting room while in a meeting. I've checked all settings on my account (and at the admin level) but I cannot find a setting that allows me to disable waiting room while in a meeting.

       

      In case it's helpful, the meeting is a recurring series. Normally, I'm able to disable the waiting rooms even in recurring meetings.

       

      Also, please note that the waiting room must be enabled for this meeting until the meeting starts. Then it can be turned off. This is the usual for our Zoom meetings, but the settings seem to have changed in the last week or so.

      G
      Newcomer
      grace16
      Newcomer
      February 7, 2025

      Did you find a solution to this problem?

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