I found the answer to my own question and am posting it in case anyone else has this problem (and wastes a lot of time . . . 😞 The polling feature is not available with the free version. When I saw it, it was in the paid version my company had. (I Googled, "Is Zoom polling available in free version? No, it's not available for the free version of Zoom. In order to poll inside a meeting on Zoom, the host of the meeting needs to be a Licensed user, meaning they should be using a paid Zoom account. How to poll in Zoom: Enable polling and create, start, stop, and share from nerdschalk.com.