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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Voice issues

PaulDuca
Newcomer
Newcomer

‎2024-05-11 10:24 AM

I have a new laptop and when I use Zoom, I can't be heard--even when I open up Audio

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1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-05-16 10:43 AM

Hi @PaulDuca 

Please check this link on how to troubleshoot your microphone issues on your desktop client
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060836
 

If you need further assistance, please let me know. 


Mark
Zoom Community Team
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