Voice goes through but when I play a musical instrument it does not sound | Community
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K
Newcomer
KarenPatricia
Newcomer
February 2, 2022
Question

Voice goes through but when I play a musical instrument it does not sound

  • February 2, 2022
  • 8 replies
  • 6 views

When I have a meeting with my instructor,  I can be heard when I speak but NOT when I play my dulcimer - the music does NOT go through.  I am in Windows 11.  I tried the following:

1.  uninstalling Zoom and reinstalling

2.  making sure the music and original sound was set.

3. checked microphone in other programs and microphone worked

 

Any suggestions?

      8 replies

      Alex_PFT
      Partner
      Alex_PFT
      Partner
      February 2, 2022

      take a look at this post:

       

      playing music - Zoom Community

      K
      Newcomer
      KarenPatriciaAuthor
      Newcomer
      February 3, 2022

      I tried all of those before making my question.  None of it worked.  Is there any other options.  This did NOT happen until I got a new computer with Windows 11.  Is it possible that is the problem?

        R
        Newcomer
        RoxanneD
        Newcomer
        May 1, 2022

        We are having the exact same problem with Zoom on our church computer! The sound worked fine until we go this new computer with Windows 11.

         

         

        R
        Newcomer
        rchavez
        Newcomer
        July 6, 2022

        I have the same issue but only with HPlaptops, please help

         

        C
        Newcomer
        cleec1
        Newcomer
        July 23, 2022

        I am also a music teacher and encountered this exact problem.  I have been working with the Zoom development team for the last 8 weeks to try to find a remedy.  In the end, the only solution is a "work around" not a solution. There is a problem with the Intel Smart Audio chip that blocks musical instruments from being heard through Zoom.  My internal mic works with the internal voice recorder, google meet and gotomeeting, but not Zoom. If I use my external Yeti mic and choose it in the Zoom app, musical instruments cannot be heard. In the end, the only way for my instrument to be heard through Zoom while using Windows 11 is to go to Control Panel --> Sound --> Recording --> Microphone Array.  Right click Microphone Array and disable. Then use an external mic.  You cannot just choose the external mic in the Zoom settings.  The Array must be disabled.

          B
          Newcomer
          banjercat
          Newcomer
          September 9, 2022

          This stinks! Thanks for the tip though. I wish Zoom would solve this issue, I want to take lessons!

          B
          Newcomer
          banjercat
          Newcomer
          September 9, 2022

          I am having the exact same issue, windows 11 Dell laptop, almost brand new. Following, please help, I want to take lessons!

           

          C
          Newcomer
          cleec1
          Newcomer
          September 9, 2022

          Hello!  I'm sorry you are suffering the same problems, but anyone who attempts to use Zoom with Windows 11 while playing a musical instrument will encounter this same problem.  My above solution only worked for a few days and then recurred. Windows seems to reset something when I try to work around it. In the end, I have disabled the mic and speaker internally and purchased for $25 on amazon an external sound card so that nothing goes through the internal sound card. That means that I must use an external input and output. I use a yeti blue mic for input.  For output, I personally do not have external speakers, so when using zoom for lessons, I must use my bose headphones, my wired earbuds or my wireless gravastar earbuds. Even then, I must review all of my settings each time, bcz the settings appear to periodically reset and the sound goes away again.  It has been very frustrating.  While Zoom contends that it is a microsoft issue, microsoft expects apps to meet them rather than them programming for the apps. Be aware that after much much much testing (I have literally spent nearly 100 hours on this), I am able to use the internal sound card with the internal voice recorder, with gotomeet app, with teams app, with googlemeet app, and all work fine.  Therefore, the only conclusion is that this issue lies within the zoom app.

          N
          Newcomer
          NG2
          Newcomer
          September 14, 2022

          Unfortunately, I too am having the same problem on a Windows 11 machine (LG). Is there some way to get Zoom to recognize and fix this problem? Some place to report??

          C
          Newcomer
          cleec1
          Newcomer
          September 16, 2022

          Unfortunately, every time I think that I have mine fixed, it recurs.  So frustrating. The Zoom development team requests that anyone having this issue file a ticket so that they can contact you and gather more information.  There are many of us.  Here is the link for the ticket.

          https://support.zoom.us/hc/en-us/requests/new

          A
          Newcomer
          Amit_music
          Newcomer
          February 12, 2023

          Didn't run into this issue until today. My music teacher could hear me loud and clear but not my instrument. Been using the same laptop for a while. I don't know what suddenly changed. In audio settings zoom added one option for music but that didn't help either. 

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