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C
Newcomer
cjwillis07
Newcomer
September 17, 2021
Question

Virtual background picture

  • September 17, 2021
  • 4 replies
  • 6 views

I want to use a picture (png) for my virtual background but when I upload, the picture has a black background vs. white which is the intended color.  How do I fix this and why is it happening.  I have a PC

    4 replies

    Bort
    Employee
    Bort
    Employee
    September 17, 2021

    Not sure what you mean. Can you provide a screenshot? 

    C
    Newcomer
    cjwillis07Author
    Newcomer
    September 17, 2021

     

     

    C
    Newcomer
    cjwillis07Author
    Newcomer
    September 19, 2021

    any ideas Bort???

    Bort
    Employee
    Bort
    Employee
    September 20, 2021

    Its likely that the image you are using is transparent, so the white is being replaced with your video feed. Save a copy as a jpg and then use that version as your background. That should resolve the transparency of the image and allow it to work properly as a virtual background. 

    S
    Newcomer
    simonetta
    Newcomer
    October 16, 2021

    Hello BorI

    have a similar issue with background image. When I setup a background for a meeting my FaceTime Camera capture my image but in transparency on the background instead of original effect.I'm using a Mac with macOS Big Sur, there are some settings that I have to manage for keeping FaceTime image in the foreground??

    Thank you very much

     

     

    Bort
    Employee
    Bort
    Employee
    October 18, 2021

    Looks like you need to adjust the color that the virtual background is replacing. In the small grey banner in the video preview window has the option to adjust the color the feature is replacing in your video. Try using that to improve the virtual background feature. You may need to adjust your lighting to ensure the background is evenly lit and colored. 

    Ashley-CHI
    Newcomer
    Ashley-CHI
    Newcomer
    January 26, 2022

    Is there a way to keep the transparency?

     

    For example, we would like to display a sidebar with five logos on it, but everyone would keep their background settings. I have been able to superimpose this on a recording, but we would love to have this feature enabled for a conference in a few weeks. Right now when I upload the PNG the transparency turns black (like OP) and hides the background that we would like to be showing

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