Virtual background only displays on my face haha which is a tan color | Community
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Newcomer
December 6, 2021
Question

Virtual background only displays on my face haha which is a tan color

  • December 6, 2021
  • 1 reply
  • 1 view

Help Im using an Elgato cam but it happens with my macbook cam also- I guess I need to pick the "color" but don't know how to do this

    1 reply

    Arps
    Community Champion | Employee
    Community Champion | Employee
    January 6, 2022

    Hello!

     

    It sounds like your settings may be expecting you to have a greenscreen.  Check out the virtual background support article here:  https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image

     

    Depending on your computers processor, a green screen may be required to use a virtual background.

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    Thanks! Rick