Virtual background and filters disabled after update ZoomVDI ver.5.17.6

[taigatsushima]

Virtual background and filters are disabled after updating ZoomVDI to 5.17.6 (24660).

- Citrix on Azure VDI
- Windows 10, 64bit
- Virtual background and filters were available in version 5.17.5.

[Options_Sandy]

New Mac vitural back ground doesn't work on this updated computer.  I went to advanced settings. I uploaded the picture for virtual back ground but when I start the meeting it says go to setting again.  I do and it's on for virtual background.  What is wrong here.  My old 5 year macbook air can do it but not the M3?

[MarceloQS]

I have the same problem. 

[Froaderick]

Did you ever resolve this issue? We're having the same problem.

[Options_Sandy]

Yes i used a support ticket and it was specific to Mac. I can't find the ticket reply to pass it on. Recommend submitting one for help.

[Options_Sandy]

[MarceloQS]

It solved when I installed the version 6.0.11 (25150).