Virtual Background option Disabled after update

Forum|Forum|1 year ago
July 5, 2024
2 replies
0 views

I have a intel i5-46xx CPU and 16gb of ram. Before the update I had been using virtual backgrounds with no issue. Immediately after the update they were disabled. The article has not been updated with any new requirements if something's changed.

storyhub

Community Super Champion | Customer

Your processor is too old to run virtual background with video (webcam)

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060007&_ics=1720293196346&irclickid=~9ehke61UJEHCDBDzyzGMDuvyCFyzxDuyBwAEFvwlkea-2VULBspg

Video without a green screen

Zoom desktop client, Global minimum version or higher
Windows 7, 8, 10 (64-bit), and 11
Supported processors (720p background video)
- Intel Core i5
  - 2 cores or higher
  - 6th generation (6000) or higher
  - Excludes U series

C

CC25KAuthor

Newcomer

As stated above, I had been using virtual backgrounds without a green screen for a while before the update with no issue. I have not changed the computer, it's hardware, or anything else. The only change is that zoom has updated now, and suddenly I am unable to use a feature I had been using just the day before.

A

AnneMD726

Newcomer

same thing is happening to me, with my phone. i still have the option with my PC

R

RichardT1

Newcomer

Awesome, thank you. Did you use prism to replace Zoom? or does it work within Zoom?

C

CC25KAuthor

Newcomer

Prism is being used simply as a camera handling service which applies the virtual backgrounds in prism and then allows zoom to connect to that instead of directly to your camera. This achieves the exact same result as if soon was performing service that they offer natively, without doing a scan of your hardware to decide whether or not you are eligible for self service.