cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Virtual Background not working after zoom update

iamshar01
Newcomer
Newcomer

‎2023-06-30 10:28 PM

I've been using image virtual background since I got my PC, but after updating zoom. I haven't been able to use virtual backgrounds. It says your device does not support virtual backgrounds. Please help this is my system

Intel(R) Pentium(R) CPU G4560 @ 3.50GHz 3.50 GHz

Windows 10

Nvidia GTX 1650

Topics:
0 Likes
1 REPLY 1

chrismenard7
Community Champion | Customer
Community Champion | Customer

‎2023-07-01 05:50 AM

Your virtual background was working, and after the Zoom update, it is not working. Thanks for including your computer specs. That is helpful. I added a screenshot from Zoom's support page. It looks like it should work, and, as mentioned, the virtual background was working. Here is the page for Zoom's virtual background requirements. https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements You may want to see if your Nvidia card has an update. Also, did you do a restart? Can you try to use another image? Also, what error message do you receive? 

If this answers your question, please click Accept as Solution.

Preview file
135 KB