Virtual Background is still loading

[MSP3]

If I join a meeting hosted by someone else, I get the message “Virtual Background is still loading”, and I end up choosing the “Don’t use video” option so I can continue with the meeting.

If I go to the Zoom preferences and turn off blur, the preview window is pink.  When I turn blur back on, the preview is solid black.

If I click on the MacOs Finder’s widgets control in the top right corner, all of the widgets appear as pink rounded rectangles -- the same pink I see during the camera preview when blur is turned off.

However, if I start my own meeting, everything works fine.  No video problems, blur works, and no pink Finder widgets.  The strange behavior only occurs if someone else is hosting a meeting I join. This is repeatable behavior.

Examples of the Finder widgets looking pink: Pink Widgets

They should look like this: 

Mac Studio

MacOS Ventura 13.5.1

Zoom version 5.15.7 (21404)

[mehranhadipour]

I have the same issue in Windows 11

[MGSR]

Hello there,

I'm sorry for the late response. 

It's possible that an anti-malware app or DLP is blocking Zoom processes.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058758

Please check with your MSP (if you're using one) and with your network/system admins to whitelist the processes in that article.

Please let us know if you need further assistance.