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Virtual Background is still loading

MSP3
Newcomer
Newcomer

If I join a meeting hosted by someone else, I get the message “Virtual Background is still loading”, and I end up choosing the “Don’t use video” option so I can continue with the meeting.

 

If I go to the Zoom preferences and turn off blur, the preview window is pink.  When I turn blur back on, the preview is solid black.

 

If I click on the MacOs Finder’s widgets control in the top right corner, all of the widgets appear as pink rounded rectangles -- the same pink I see during the camera preview when blur is turned off.

 

However, if I start my own meeting, everything works fine.  No video problems, blur works, and no pink Finder widgets.  The strange behavior only occurs if someone else is hosting a meeting I join. This is repeatable behavior.

 

Examples of the Finder widgets looking pink: Pink WidgetsPink Widgets

 

They should look like this: Screenshot 2023-09-11 at 10.41.48 AM.png

 

 

Mac Studio

MacOS Ventura 13.5.1

Zoom version 5.15.7 (21404)

2 REPLIES 2

mehranhadipour
Newcomer
Newcomer

I have the same issue in Windows 11

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello there,

I'm sorry for the late response. 

It's possible that an anti-malware app or DLP is blocking Zoom processes.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058758

Please check with your MSP (if you're using one) and with your network/system admins to whitelist the processes in that article.


Please let us know if you need further assistance.


Mark
Zoom Community Team
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