Virtual Background can't support Samsung Galaxy Tab A 10.1 (2019)

Hey @MatthewLam do you have virtual background enabled here? Try updating or uninstalling/reinstalling Zoom? Looking into your specs -- you should be able to use virtual background. This feature requires Android 8.0 or higher and a processor with 8 or more cores. Supported processors include Qualcomm 835, Samsung Exynos 9810 and Huawei Kirin 980.

I am wondering if anybody gave me fine how to change my virtual background or to get my virtual background up on a Galaxy S9 Fe tablet. I had an S6 light tablet and then have no problem. Got this new one and don't even see the background in the settings. So looking for some advice

Hello there

I'm sorry for the late response and thank you for your contribution.

If you are experiencing issues with Virtual Background on your Android device, try the following troubleshooting tips:

• If you do not have the Virtual Background tab in your desktop client settings after enabling it, sign out of the client, sign back in again, and check the settings again.
• Manually pick the background color to ensure the correct color is selected. This option is only available after you click an image and have I have a green screen selected. 
  
   

   

  
  Click the color selector box and the virtual background will disappear temporarily, so that you can click on the color in your background that you want to replace with the virtual background. Zoom will automatically make a best guess as to which color should be replaced, but sometimes there are too many choices to accurately guess the correct one. This is why sometimes the virtual background will cover some of your face, as the color it selected was too close to your own skin tone. 
• Ensure that the background is a solid color with minimal shadows. Also, ensure the background is uniform in lighting. A 3-point lighting setup is ideal.
• Ensure that your green screen color does not match your shirt, hair, or eye color.
• Black bars on the sides of your video when virtual background is enabled? Ensure that HD video is enabled in your Video settings. 
• If you are using VDI, some plugins do not support virtual backgrounds and less powerful thin client machines may also be unable to support the feature. Support for additional VDI platforms is in development and customers should check with their sales representative for updates.

If you continue to experience issues, submit a request to Zoom Support.

Hi Mark, I have the virtual background tab on my desktop. But no option to set up my virtual background on my Galaxy A54. I used to have this option until about the summer of 2024. But it has since disappeared.  I tried on a Pro account and on a free account. But I don't see the virtual background option on my Galaxy A54 on both. I have logged out and back in several times and I have uninstalled and reinstalled zoom several times. No change.

Also, I have noticed that on the desktop when I log in to zoom.us through a browser, there is no Account Settings under Account Management. I am the only owner and admin of this account.