cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Video

LadyFuchsia
Newcomer
Newcomer

‎2024-02-23 03:16 PM

Despite working OK elsewhere, my video is not displaying on Zoom. Having been working fine from 2020 up to a few days ago, Zoom is now saying: "Failed to start video. Please select another video camera ... ".

It displays OK when I go into Zoom [on the preview screen], so the camera itself is not at fault, but when I click on the "Join" button the video disappears and I get that message.

I've tried uninstalling and re-installing Zoom.
My PC tells me the drivers are up to date.
No other application is using the camera.
The camera permissions are ON.
BitDefender allows camera access to Zoom.
I have a basic Zoom account, but only ever join the meetings of others.
I am using a PC with Windows 10 64-bit
USB Video device.
Can anyone help a desperate old lady? I don't know where to turn.

I also haven't a clue if I've chosen the right "Location" from the dropdown list.
 

Topics:
0 Likes
0 REPLIES 0