Video - very strange effects after newest update

[felisek]

Hi everyone,

I updated my Zoom account the other day and since that I keep having very strange effects in my video.

The video always starts normal with a good picture and after a minute after that it keeps flashing, so I see as in attachment. I reinstalled the whole program but that didn´t help. 

Could anyone help me please?

Thank you so much in advance 

Sonia

[SabPom]

Hi ! 

I have exactly the same problem. I desintall and reinstall the program. Still have the same problem. It's not a material issu because it works well on Google Meet...

Zoom team : Could you help us please ????

[CarlaA · Accepted solution]

Hi @felisek @SabPom , I am very sorry to hear that you are having issues with the video functionality. Our Engineers have reproduced the issue and found the root cause.
 
The issue is expected to be fixed on the 5.13.5 version which will be released in the coming days.

While waiting for a fix, we have these work arounds that can resolve the issue for the time being:

 
Work Around 1 - Disabling video de-noise in the advanced video settings can avoid the issue.

On your Zoom App, Go to > Settings ( By clicking on the Upper right hand corner 'gear icon')
 
Select ‘Video’ > Advanced > Uncheck  ‘Optimize quality of the video | send with de-noise
 
 
Work Around 2 - Roll back to Previous Zoom Version 5.12.9 (Downgrading to 5.12.9 fixes the issue)
 
Roll back and re-install instructions for Windows
 
First uninstall the current Zoom version (Windows)
 
The following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.
 
Could you please run the CleanZoom application, and then restart your computer when it's finished?
 
Once done restarting please visit this link  

EXE 64-bit:
https://zoom.us/client/5.12.9.10650/ZoomInstaller.exe?archType=x64 this will automatically download the previous version for you.
 
Roll back and re-install instructions for MAC
 
Click on the Zoom Icon at the dock while you have the Zoom Client running.

On the upper left you will see zoom.us, click on Uninstall

Once Zoom is completely uninstalled,  visit this link below to roll back to the previous version.
 
For Intel Processors
PKG: https://zoom.us/client/5.12.9.13190/Zoom.pkg
M1 Processor version:
https://zoom.us/client/5.12.9.13190/Zoom.pkg?archType=arm64

I hope this helps! Thank you for your patience. 

Carla,
Zoom Community Team

[jaifhoo]

This appears to have worked for me so far.  

Thank you. 

[felisek]

@CarlaA Thank you so much!

Work Around 1 solution seems to be working :).

Have a nice day!