Video recording disappeard | Community
Skip to main content
L
Newcomer
Lanke
Newcomer
July 17, 2022
Question

Video recording disappeard

  • July 17, 2022
  • 1 reply
  • 2 views

Hi,

Thursday 14th of July I recorded a meeting to the cloud. I think after that my paid contract stopped. Now I cannot find the recording any more. Is it lost? Can I find it anywhere???

Greetings from Lanke

    1 reply

    Z
    Community Champion | Employee
    ZoomZoom
    Community Champion | Employee
    July 19, 2022

    Hi, Lanke.

    Cloud recording and space in the zoom cloud is a paid service so it is very likely that it is still there but since your sub is no longer active, you cannot access the features related to it.

    As this only happened in the last few days, you might be able to get it, but you need to either reactivate the subscription or contact Zoom tech support.

    I would advise you to hurry.

     

    Good luck!

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.