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Video recording disappeard

Lanke
Newcomer
Newcomer

‎2022-07-17 10:53 AM

Hi,

Thursday 14th of July I recorded a meeting to the cloud. I think after that my paid contract stopped. Now I cannot find the recording any more. Is it lost? Can I find it anywhere???

Greetings from Lanke

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1 REPLY 1

ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2022-07-19 03:51 AM

Hi, Lanke.

Cloud recording and space in the zoom cloud is a paid service so it is very likely that it is still there but since your sub is no longer active, you cannot access the features related to it.

As this only happened in the last few days, you might be able to get it, but you need to either reactivate the subscription or contact Zoom tech support.

I would advise you to hurry.

 

Good luck!

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz
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