cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Video no longer working

SW_Cyclist
Newcomer
Newcomer

I have been using Zoom both for work and social from my laptop since Covid started and use the integrated camera on my laptop.  I have done the following: 

  • Ensured that video is switched on.  
  • tested the video via Windows 11 version 21H2 where working fine. 
  • Run Cleanzoom
  • Reinstalled Zoom on 23.4.22
  • Restarted laptop
  • Tested from phone (all good)

I am now stuck so would appreciate some ideas as to how to resolve.  

1 REPLY 1

Ravivenkatesh
Newcomer
Newcomer

I have the same issue. Been using Zoom for years on this PC. Worked fine a few days back. Now the app logs in, audio is slightly broken, the onscreen display is dark - and frozen - click anywhere and it goes grey.

For now, I switched to using Zoom on the browser.