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J
Newcomer
jklemeyer1
Newcomer
December 19, 2023
Solved

Video has Blue Tint

  • December 19, 2023
  • 8 replies
  • 2 views

After update 

version 5.17.0 (27246)

My video now has a blue tint. I'm using an iMac, (AMD Radeon Pro 5500 XT 8 GB - 3.6 GHz 10-Core Intel Core i9 and 14.1.2 (23B92)) with  Canon M50 with a Blackmagic ATEM Mini Pro... When I use built in camera it seems fine.. I can't seem to isolate where the issue is. I do know it stated after update to 5.17.

    Best answer by AndyCarluccio

    Hi everyone, Zoom 5.17.1 is now available, and it:

    1) Fixes the blue / red channel swap issue with Blackmagic USB Webcam devices
    2) Maps the correct color range (resolving the "crushed" blacks and "blown out" whites seen in most software and older versions of Zoom opening these devices)

    8 replies

    M
    Newcomer
    matteobra
    Newcomer
    December 20, 2023

    Same here. I updated this morning and now my video has a blue tint, but just on my main camera (canon R6, that on Google Meet is working fine). The embedded camera of the Macbook Pro is working fine.

      J
      Newcomer
      jklemeyer1Author
      Newcomer
      December 20, 2023

      I installed the previous version of Zoom https://zoom.en.uptodown.com/mac/versions 

        F
        Newcomer
        foxrunstudio
        Newcomer
        December 20, 2023

        I have an ATEM mini iso extreme and when I updated to the new version of Zoom, everything has a purple blue cast.  I'm going to try and install the previous version.  I expect it's some issue with the ATEM and the new version.

         

          M
          Newcomer
          matteobra
          Newcomer
          December 20, 2023

          With the previous version, everything is fine. I also updated the ATEM driver to the last Mac Silicon version 9.3.1, but with the new release everything is blue :D. Rolling back to 5.16.10

            F
            Newcomer
            foxrunstudio
            Newcomer
            December 20, 2023

            Yes, going back to the previous version fixed it.  So does this forum get read by Blackmagic people to look into the issue?  Or is their response that Blackmagic has to do something about it?

            A
            Employee
            AndyCarluccio
            Employee
            December 20, 2023

            There is a known issue with Zoom Desktop Client 5.17.0 and Blackmagic Webcam outputs, which will be addressed. I will update this thread when the fix is available. Those who do not experience the issue right now on this version will note that Zoom is now receiving full color range from devices like the ATEM Mini, as opposed to the clipped range found when using BMD webcam outputs with many software applications and older versions of Zoom.

            In the meantime, should you wish to revert to 5.16.10, please find the offical download links below.

            MacOS:

             

            Intel

            https://zoom.us/client/5.16.10.25689/zoomusInstallerFull.pkg

             

            Apple Silicon

            https://zoom.us/client/5.16.10.25689/zoomusInstallerFull.pkg?archType=arm64

             

             

            Windows:

             

            32-bit

            https://zoom.us/client/5.16.10.26186/ZoomInstallerFull.msi

             

            ARM

            https://zoom.us/client/5.16.10.26186/ZoomInstallerFull.msi?archType=arm64

             

            64-bit

            https://zoom.us/client/5.16.10.26186/ZoomInstallerFull.msi?archType=x64

              M
              Newcomer
              MonishaD
              Newcomer
              January 30, 2024

              Can you please share the app download link for Android, so that I can roll back to my previous version? The current one installed on my phone is giving me the blue tint when login for the meeting.

              S
              Newcomer
              seahopki
              Newcomer
              January 2, 2024

              I have this same issue except using Zoom Rooms latest version. Any known issues regarding this with Zoom Room at the moment?

              A
              Employee
              AndyCarluccio
              Employee
              January 2, 2024

              Zoom Rooms has a different release cadence from the desktop client, and has this issue in 5.17.0. For now, please roll back using the links below:

              Windows 64-bit: 

              https://zoom.us/client/5.16.10.3425/zoomrooms-5.16.10.3425-x64.msi?archType=x64

              Windows 32-bit:
              https://zoom.us/client/5.16.10.3425/zoomrooms-5.16.10.3425-x86.msi

              macOS:
              https://zoom.us/client/5.16.5.4587/ZoomRooms.pkg

               

              M
              Newcomer
              MonishaD
              Newcomer
              January 18, 2024

              My video is still blue tinted on my Android phone (one plus 9R) with the updated Zoom version installed. Can you please help me fix this? 😞

              S
              Newcomer
              Sow2
              Newcomer
              January 30, 2024

              "Hey there! 🤗 I have a feeling that the issue might be with the 📷 lens. Perhaps you could try getting a shiny new 📸 camera? I really hope that this suggestion will help you out. Let me know if you need anything else. 😊"

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