Video freezes, then zoom freezes, then unable to re-enter meeting

I am having the exact same issue but do not see any solutions that work online.  I put in a support ticket with Zoom over 24 hours ago and have not heard back.  

I am having the same problem.

I, too, can rely on Zoom freezing, in all or virtually meetings.  It sometimes happens immediately, sometimes after several minutes or more. However, I am able to end the session, restart Zoom and rejoin.  The freezing then reoccurs.  Sometimes, if the moderator changes screen modes, the action resumes, but soon freezes again.

After I clean uninstalled Zoom and reinstalled it the most current version it was working without the video.  Now I have done option one in this attachment with recommendations from Driver Easy.com and will try a meeting with my video as soon as I can get time.    I tried it with camera yesterday for about 6 minutes and it was fine - my attendee could not stay longer to test it. 

https://www.drivereasy.com/knowledge/fixed-zoom-crashing/#fix1

Experiencing video issues and being unable to re-enter a Zoom meeting can be frustrating. Here are a few troubleshooting steps you can try:

1. Check your internet connection: Unstable or slow internet can cause video freezing or disconnection issues. Ensure that you have a stable internet connection by testing your connection speed or trying a different network if possible.

1. Restart the Zoom app: Close the Zoom application completely and relaunch it. This can help resolve any temporary software glitches that may be causing the video freezing or zooming problems.

1. Clear Zoom cache: Zoom stores temporary files that can sometimes cause issues. Clearing the cache can help. To do this, go to the Zoom settings, navigate to the "Advanced" tab, and click on "Clear Cache" or "Clear Data."

1. Disable HD video or video enhancements: If you are experiencing video freezing or hanging issues, try disabling HD video or any video enhancements in the Zoom settings. Lowering the video quality can help improve the stability of the video stream.

1. Update Zoom: Ensure that you are using the latest version of the Zoom app. Updates often include bug fixes and performance improvements that can address video-related issues.

1. Restart your device: If the problem persists, try restarting your computer or mobile device. This can help resolve any underlying software issues that may be affecting the Zoom app.

1. Contact Zoom support: If you have tried the above steps and are still experiencing issues, it may be helpful to reach out to Zoom support for further assistance. They can provide specific troubleshooting advice based on your situation.

Remember, if you encounter recurring issues with the Drift Boss  app, it can also be helpful to test other video conferencing platforms or consult with your IT department to ensure there are no network or system-related problems affecting your video meetings.

I've had a similar problem while Zoom meeting with a client for his website. Zoom works fine at first, then suddenly my video freezes, the screen goes grey, and I can’t click anything. I have to use Task Manager to close it, and even after reopening Zoom, the buttons are greyed out and I can’t rejoin the meeting unless I restart my computer which wastes time and has made me lose work too. Since reinstalling didn’t help, I’d suggest going into Zoom settings > Video > Advanced and turning off all the hardware acceleration options. Also, try lowering your monitor’s refresh rate (if it’s set high) and clear Zoom’s cache by deleting the files in %appdata%\Zoom\data. You can also try turning off GPU scheduling in Windows settings. It might be a recent Zoom or Windows update causing this, so checking when it started could give a clue. Try these steps and see if it makes things more stable.