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Zoom AI Companion2021-08-23 06:26 AM
After months of successful ZOOM 1:1 meetings where I am host, now my video picture of the other person keeps freezing mid call, meanwhile their video picture of me continues fine. This happens whoever I am meeting. When they close their video and then open it my video picture of them unfreezes for a short while before refreezing again.I have tried accessing Zoom meetings from a different location to check if I have bandwidth problems (no change), undertaken full virus scan of my computer (no change) ... help please.
2021-08-23 06:49 AM
Hi @Grace21 ,
Please try to upgrade your client to our new release:
https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version
If this does not resolve the issue right away, please go to Settings - Video - Advanced and disable the hardware acceleration for receiving video:
Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.
2022-12-22 09:20 AM
I am having the same video freeze problem. I am on a iMac with the latest Zoom update. I will be in the middle of a call and my video freezes. I don't have it on HD, but regular. My internet speeds are fine. Every zoom call I have had in the last few months freezes at some point in the call. Then I have to stop the video and start it again. It works for a bit and then freezes again.
I am on iMac with Ventura 13.1.
2023-02-20 03:08 PM
It may be a virus, I have the same problem, my video freezes and goe into B&W high contrast after some 10 to 30 seconds. I'll try the solution from Dom
2023-02-20 03:15 PM
Video works again! after updating, Thanks, Dom!