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W
Newcomer
wsam1_
Newcomer
August 18, 2021
Question

Video conversion failed due to system upgrade

  • August 18, 2021
  • 2 replies
  • 1 view

Dear All 

 

I really need your help on this issue, 

 

My video conversion was interrupted due to sudden system upgrade. 

 

is there any way to retrieve or resume my video conversion ??

 

really appreciate your help

 

    2 replies

    Bort
    Employee
    Bort
    Employee
    August 18, 2021

    Hi @wsam1_ 

    It may be possible, assuming the interruption didn't corrupt the raw video files. 

     

    1. Open the desktop client and click on the Meetings tab. 
    2. At the top of the left panel, click on the Recorded tab. 
    3. Find the meeting you recorded and click Convert. 

    That should restart the conversion process. 

    W
    Newcomer
    wsam1_Author
    Newcomer
    August 18, 2021

    Thank you Bort !! 

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