Video and/or Audio disconnects when I touch my keyboard | Community
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CorTreePorter
Newcomer
January 21, 2022
Question

Video and/or Audio disconnects when I touch my keyboard

  • January 21, 2022
  • 1 reply
  • 0 views

During Zoom meetings lately, when I touch the keyboard to capture a screenshot or touch any key, my audio and/or video stops working.  I can still hear the meeting, but I lose the ability to speak or be seen or participate.  This is a major issue.  Can someone please help?

1 reply

jeremyjustin
Community Champion | Employee
jeremyjustin
Community Champion | Employee
January 22, 2022

Hi @CorTreePorter thank you for your post here on the Zoom Community! This is definitely an unusual situation...can you think of anything that may have changed when this issue started happening?

 

Also I was curious of your hardware setup, like what kind of computer, are you using a laptop with built in keyboard or a separate USB Keyboard? 

 

Finally have you tried any troubleshooting steps like rebooting your computer? 

 

Thanks! 

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