Video and Sound not synchronised on Windows 11

Forum|Forum|3 years ago
May 10, 2022
1 reply
14 views

I recently got a new laptop running Windows 11 rather than Windows 10 on my old laptop. Now I am getting complaints from others that, for the first time, my sound is slightly behind my video on Zoom Meetings.

My guess is that it's probably a Windows 11 setting but there are so many to choose from. Has anyone had a similar problem and, if so, how do I fix this?

(I tried getting a separate microphone but that made no difference so the mic is being returned tomorrow.) I am on a fast broadband connection so I don't think that's the issue either and all my drivers (mic, and camera) are the latest available (as is my version of Zoom).

Best answer by AndrewB_S

The drivers were not the source of the problem. In the end I found the relevant setting to change was the Graphics, which you can either find from the Settings screen or you can select >Settings > Display >Graphics and then change the Camera setting from "Let Windows decide (Power saving)" to "High performance (Not recommended)". This worked and I have had no further issues. I have included a snip from the settings screen below:

S

Shaimaa

Employee

Hi AndrewB_S

You could try to check the device sound driver's Open Settings app and go to System. Under System, go to Troubleshoot > Other troubleshooters. Click on Run next to Playing Audio troubleshooter.

Also, check for updates for your OS and update the BIOS.

Can you please try these steps?

A

AndrewB_SAuthorAnswer

Newcomer

The drivers were not the source of the problem. In the end I found the relevant setting to change was the Graphics, which you can either find from the Settings screen or you can select >Settings > Display >Graphics and then change the Camera setting from "Let Windows decide (Power saving)" to "High performance (Not recommended)". This worked and I have had no further issues. I have included a snip from the settings screen below:

K

Ken1234

Newcomer

I have been using these graphics settings without any problem since I posted my reply. I am not a gamer so I don't know whether changing the graphics setting would have an impact on any games. What I can tell you is that, since changing the graphics setting, I have had no feedback from others about my speech not synchronising with my video and I use Zoom regularly several times a week. I hope this helps.

Thank you, Andrew! I just changed mine. I hope there will be no problem tomorrow. I am an online teacher and this has become my problem when I started on a daily basis.

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