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ktolsch
Newcomer
March 19, 2022
Question

Video Stuck in Processing

  • March 19, 2022
  • 1 reply
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I have a video that I need today for training purposes.  It seems to be stuck in processing after 6 hours.  Have not had this before.  Ideas on how to solve?

      1 reply

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 23, 2022

      @ktolsch , I would suggest that you log a problem with Zoom Support at
      https://support.zoom.us/hc/en-us/requests/new.

       

      Support team may have a way to release the stuck process backend for you to be able to retrieve it.

       

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