Video Recording | Community
Skip to main content
Newcomer
August 22, 2025
Question

Video Recording

  • August 22, 2025
  • 1 reply
  • 0 views

My meetings are recording audio properly, however, now there are no video recordings.  Have I changed a setting somewhere that disabled recording the video too?  I can't seem to locate a specific setting anywhere in the desktop client to fix this.  I am the admin for the Pro account license and am using the desktop app in meetings with version 6.5.11 installed.  

1 reply

storyhub
Community Super Champion | Customer
Community Super Champion | Customer
September 1, 2025

Ckeck your settings in the web portal for both the personal and admin recording settings.

If this works please click accept as a solution.