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Video Panel disappears randomly while screen sharing

samw
Newcomer
Newcomer

I am on Mac Mini 2023 with two monitors. On occasion, the video panel with the participants just disappears when I screen share, which is very frustrating. I have "use dual monitors" selected. This happens randomly without obvious reason.

 

For example, today I was in a Zoom session, and everything worked fine - could see the video panel while screensharing. I disconnected and reconnected to the same Zoom session, but when I screen shared, the video panel disappeared. Clicking on "show video panel" button did not do anything. I tried stopping and restarting screen share several times but did not fix it. I tried searching around different desktops but could not find the video panel. The only way I fixed this was to quit and restart Zoom and rejoin the meeting - fortunately this worked. Any ideas how to fix this?

4 REPLIES 4

KeyLimePie
Newcomer
Newcomer

I have the same issue, it started out of the blue from one Zoom to the next: I could see the gallery and then I could not. Disappeared when I screen shared and no button to get it back.

I found a potential workaround, when this happens I went into settings and turned "use dual monitors" off and back on. It seems to bring back the video panel. Definitely not a solution but a temporary fix

Nickyes
Newcomer
Newcomer

The same problem occurs if "use dual monitors" is already off. But i will test if toggleing on/off will fix this problem, thanks.  Anyway I'm agree: maybe is only a workaround. A fix is needed.

 

JAWL
Newcomer
Newcomer

before the update, when I screen shared my video panel would disappear, but I there was a dropdown where I could show video panel. A bit clunky, but it worked. After the recent update June/July 2024, the video panel disappears during screen sharing, but I can't find anywhere to show video panel. Am I missing something? or is this just an oversight by the programmers.

(actually it is quite annoying having to reposition and resize the video panel every time I screenshare. It would be great if something could be done about that - but most importantly, I often need to see the video panel while screen sharing, so where is that option?

)