Video Issue - My Image Goes Dark | Community
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AJZ
Newcomer
March 29, 2022
Question

Video Issue - My Image Goes Dark

  • March 29, 2022
  • 1 reply
  • 5 views

Hello,

 

I am taking an online college program where classes are attended via Zoom.  Whenever I log in to a class, my video/webcam is initially fine.  However, should I turn off and then turn my camera back on (or if we are put into breakout rooms) the video returns with my figure darkened out, almost as if I am a silhouette (think the old Unsolved Mysteries TV show where the interview subject wishes to remain anonymous  😄).  I have yet to find the cause of this issue and would really appreciate any input.  Thanks very much.

    1 reply

    IP-Man
    Community Champion | Employee
    IP-Man
    Community Champion | Employee
    March 29, 2022

    @AJZ 

    You could try a clean removal/uninstall of Zoom Application and then reinstall it again. This is to ensure that any corrupted files/config on the application is all completely removed before reinstalling.

    If you have a Mac - try uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.
    You can do this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

    After this, try to reinstall Zoom again.

     

     

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