Video Freezes during the meeting

Forum|Forum|4 years ago
February 9, 2022
3 replies
0 views

Hi,

I am the attendee of a zoom meeting. The host is talking and my screen freezes all of a sudden for about 30 seconds. Then the video will begin again. The message will come up poor internet connection, however, my internet is working fine. Is there a setting on my computer that I have turned on or off that needs to be reset ? Any ideas ?

This happens about every 5 minutes during the 60 minute call.

Thanks

YaBoiB

Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! One way to resolve video freezing if you are sure that you are running a good internet connection is to make sure that you are on the latest release of Zoom.

As you can see in this release note here https://support.zoom.us/hc/en-us/articles/4407803593101-Release-notes-for-August-30-2021, we recently resolved an issue with AMD processors for video freezing. Suppose you go to your settings in the Zoom meeting client and then go to statistics. You can view your video feed. I will post a screenshot below to show you where this setting lives.

Because I am not in a Zoom meeting right now, my statistics page is empty, but you can view your real-time statistics and see just how good your internet connection is during a Zoom meeting. A good connection will be around 20 to 30 fps or frames per second.

S

srod

Newcomer

can't find the statistics

F