Video Causing Zoom to Crash on v5.11.3 | Community
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ffard_lbl
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July 19, 2022
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Video Causing Zoom to Crash on v5.11.3

  • July 19, 2022
  • 11 replies
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I just updated from v5.11.1 to v5.11.3 this morning. Any time I would turn on my camera during the meeting, Zoom would report that it has crashed and wanted to send a crash report. After three times, the video would freeze.

 

This would occur both on Windows and Mac OS.

      Best answer by ffard_lbl

      Zoom released v5.11.4 this morning that addresses this bug. According to their release notes, there was a bug with virtual backgrounds and AMD processors (see attached screenshot). 

       

      I have downloaded this version and verified that the bug is fixed. Thank you Zoom team for resolving this bug in a timely manner. 

      11 replies

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      Newcomer
      Gilly
      Newcomer
      September 2, 2022

      Similar to OP: Windows up-to-date (AverMedia Cam), Zoom updated to Version 5.11.10 (8200) (64-bit). Using my camera in NVIDIA  Broadcast mode causes Zoom to crash when I go to the Zoom Video Settings. I cannot get Zoom to recover from the crash; even after a reboot Zoom remains crashed/frozen if I open it. 

      There is no error message, once the crash happens, no part of Zoom is functional.

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