Version 5.10.0 crashing at startup on Fedora 35 | Community
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S
Newcomer
sambo57u
Newcomer
March 29, 2022
Question

Version 5.10.0 crashing at startup on Fedora 35

  • March 29, 2022
  • 6 replies
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Latest zoom update for Linux is crashing on startup on Fedora 35. The culprit seems to be related to electron builder. There is some ABI conflict with glibc 2.34 (known fact for other 3rd party apps too). Apparently, there has been a fix for this in electron some time ago. It is also related to the graphics driver used. It works fine on Intel HD but crashes with the NVIDIA propriety drivers. The previous version of zoom worked one but I cannot find a way to downgrade on Linux. Adding option --disable-seccomp-filter-sandbox makes it work. Please inform the developers.

      6 replies

      G
      Newcomer
      gsavrunin
      Newcomer
      March 30, 2022

      I am seeing the same problem.  Fedora  35 with nvidia.  I haven't tried with the nouveau driver and have only the one video card.    Downgrading (dnf downgrade) to 5.9.6.2225 works. 

        S
        Newcomer
        sambo57uAuthor
        Newcomer
        March 30, 2022

        Where is the dnf repository to downgrade?

        W
        Partner
        Watio
        Partner
        March 30, 2022

        Not sure about the repo, but the download link to make a manual downgrade is: https://zoom.us/client/5.9.6.2225/zoom_x86_64.rpm

         

          D
          Newcomer
          debianbuster
          Newcomer
          April 4, 2022

          The same thing happens on Debian 11. Zoom version 5.10.0. It's funny that I cannot use version 5.9 as it asks me to upgrade upon start, but once I do, zoom just crashes. Any fix for this? 

          D
          Newcomer
          debianbuster
          Newcomer
          April 4, 2022

          I'll try adding the option --disable-seccomp-filter-sandbox and see if it works. Also, you can downgrade, I did do it, just uninstall the current version. 

            G
            Newcomer
            glyn
            Newcomer
            April 14, 2022

            5.9.6.2225 ran a test call ok, but when I ended the call, it crashed and took the desktop with it.

            The crash report seems to point the finger at nouveau.

             


            But attempting to install an nvidia driver failed miserably. Back to nouveau and I'll stay away from zoom until there's a fix.

            W
            Newcomer
            WilburJaywright
            Newcomer
            April 13, 2022

            Same here. Manually downloading the installer instead of using Software brought up a crash report window rather than just flat crashing, but then the crash report window crashed before I could even report the crash (no I am not joking).

            J
            Newcomer
            jgruber
            Newcomer
            April 21, 2022

            Ubuntu 22.04 nvidia 510 proprietary drivers; Zoom Meeting client 5.10 installed from Zoom's deb package crashes with:

            GPU process isn't usable. Goodbye.

            Running Zoom client with --disable-gpu-sandbox allows zoom to run, but obviously isn't a solution if you want xdg-open for all those zoom meeting launch buttons and links out there.

            Again... fixed in electron awhile ago. 

            Zoom.. catch up please. Obviously, your 5.10 linux client was not tested on any common platform with an nvidia driver (pretty common folks).

              B
              Newcomer
              brianh
              Newcomer
              April 22, 2022

              I am experiencing this same issue now that 22.04 has been released.  How do we know if this is being looked at by the devs?  Is this the best place to post the bug?

              J
              Newcomer
              jgruber
              Newcomer
              April 22, 2022

              When 5.10 crashes, it creates a crash report file (dump file). When you launch (with disabling sandboxing the GPU) the Zoom client again, it will offer to send the crash file with your comments to Zoom.  I did that, but a flood of them might help them prioritize the need.

              There are 2 other paths if you don't want to mess with this until Zoom gets around to fixing it:

              1) uninstall zoom and install the version from flathub (cool to add flatpak support anyway):
              sudo purge zoom
              sudo apt install flatpak
              flatpak remote-add --if-not-exists https://flathub.org/repo/flathub.flatpakrepo
              sudo apt install gnome-software-plugin-flatpak

              The version you can install from the gnome-software app will be 5.9 which for me does not exhibit the problem.

              2) uninstall zoom and download and install Zoom's 5.9 client from Zoom's CDN.

              sudo apt purge zoom
              wget https://cdn.zoom.us/prod/5.9.6.2225/zoom_amd64.deb -O zoom_amd64_5.9.6.2225.deb
              sudo dpkg -i zoom_amd64_5.9.6.2225.deb

              After either of these.. DON'T UPGRADE from 5.9 until you know Zoom has fixed their usage of an old stack. These at least will let you get back to work.

                S
                Newcomer
                sambo57uAuthor
                Newcomer
                May 23, 2022

                Today's release 5.10.6 seems to have resolved the problem! Thanks to zoom team.

                J
                Newcomer
                jgruber
                Newcomer
                May 23, 2022

                Confirmed!  Good job Zoomers!

                D
                Newcomer
                DenisZ
                Newcomer
                June 10, 2022

                Yest it's working from 5.10.6, but it's not possible to share widow any more.  I had it working with 5.9.3 the latest I could find.  Anyone tried 5.9.4 or 5.9.5?

                 

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