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VIDEO STUCK IN 'PROCESSING RECORDING' STAGE

LaurenK22589
Newcomer
Newcomer

Hello,

I have an important video stuck in the 'processing recording' stage. It's been almost 48 hours and I desperately need the video. How can I resolve this?

4 REPLIES 4

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @LaurenK22589 , I am sorry I missed this post! Are you experiencing issues like this currently? If so, please let me know and I will do my best to assist. 

 

 

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

I need help. Mine is stuck in the SAVE MY RECORDINGS AT phase. HELP! 

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @devilsparty, i'm sorry to hear that you are having issues with your recording. Please follow the steps in this article to troubleshoot: Troubleshooting local recording issues 

 

I hope this helps!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

Do I just hit CANCEL and will I lose it? It's completely blocking my screen so I can do NOTHING while it is up there.

SOOOOO disappointing that after three years of a paid subscription the first time I need help I am denied any.