cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

VDI and Dell Wyse

Tropinkin
Newcomer
Newcomer

‎2022-02-16 12:11 AM

Hi,

 

Facing and issue, but didn't found any references how to solve it..

I'm trying to setup Zoom VDI on Dell Wyse ThinOS using Citrix provisioning.

 

Everything installed and configured as resommended including Citrix vitrual chanels, but..

When I start Zoom VDI from Wyse I can see only local video (camera), no remote video is received, also local video is not transmitted to other Zoom clients. Black screen instead of video.  After a minute Zoom app chashes.

If disable VDI plugin and optimization then Zoom vorks, but tooooo slow.

 

When connect to Citrix from Windows using Citrix Workspace + Plugin then Zoom VDI works fine.

 

Zoom VDI & plugin: 5.8.4 (latest available for Wyse)

VDI: Windows 10

Dell Wyse 3040 9.1.5067

 

Is it possible to solve this issue, or at least diagnose it somehow?

0 Likes
2 REPLIES 2

Gladiator
Newcomer
Newcomer

‎2022-05-02 11:42 AM

Did you get this fixed. I'm having a similar issue with my Dell Wyse client.

0 Likes

AndrewOIC
Newcomer
Newcomer

‎2023-10-18 07:07 AM

I am also curious if this issue was resolved. I am having great difficulty getting Zoom for VDI to recognize webcams attached to a 3040 in a Citrix environment.

0 Likes