Using Zoom with Panoramic cameras

[rrd]

Our Zoom meetings involve a local group sitting around a table, and remote participants. In order to make the meeting more workable, I purchased a 360-degree panoramic camera for use in our meeting.

(In case anybody asks, it's a j5create 360-degree All Around Webcam, model JVCU360. And no, this isn't an advertisement, just technical information in case it helps to solve my problem.)

The camera works well with Zoom, right out of the box -- except that it has a blind spot. On one side of the camera, about 90 degrees of the 360-degree view is missing.

I downloaded j5create's Webcam Companion app and used it to verify that the camera is generating a full 360-degree picture. So the camera isn't defective. But Zoom is only using 270 degrees of the 360-degree picture.

I searched the Zoom Community and can't find anyone with a similar application, but I hope I simply overlooked something or used the wrong search terms. Is anyone else using a 360-degree camera, and have you had a similar problem? If so, how did you fix it?

(Note: if this discussion belongs in a different location, let me know and I'll move it.)

(Note 2: Zoom app and camera firmware are both updated to latest versions.)

[RN · Accepted solution]

Hey @rrd, looking into your Zoom client settings under Video, can you try unchecking 'Original Ratio' if checked to see if that makes a difference? If HD is checked, you will need to uncheck HD in order to change the original ratio and see if that helps. 

Assuming you've already looked within the User manual of the device https://download.j5create.com/qig/JVCU360.pdf, I'd also maybe reach out to their support team https://en.j5create.com/pages/support to see if they have any recommendations as well. 

Looking forward to your reply! 

[rrd]

Hi @RN , I did get hold of j5create customer support, and they also said to check/enable the HD setting. That fixed it. Thanks for your help!

[RN]

Awesome @rrd! Just don't forget to click that 'accept as solution' button if my reply was helpful, thanks! 😄