Using Keynote as virtual background failing - "Keynote not installed" message

Forum|Forum|2 years ago
September 26, 2023
14 replies
1 view

Several others have posted about this but there have been no replies yet so I'm boosting here!

Trying to use virtual background using a Keynote slideshow; I have Keynote installed of course, that's how I'm playing it.

When I try to use the advanced feature, I get the error message (see screenshot) that "Unable to load XYZ.key because Keynote is not installed."

I tried with a .ppt file and same error message for "Powerpoint is not installed."

I tried to see if Zoom has an app for Powerpoint or Keynote; they do not.

Others are using this great feature, and I'd love to, but am stuck.

(I uninstalled, fully, the Zoom app and reinstalled; same issue)

(Computer and Zoom all 100% up to date)

(Running 2021 MacBook Pro M1 with Ventura))

Screen sharing

Best answer by CarlaA

Hi all!

I just wanted to pop in here and let you all know that our engineering team has identified the root cause and the issue will be fixed in client 5.16.5.. Thank you all for your patience as we work to resolve this issue.

Edit: MacOS client 5.16.5 will be released on Oct 22nd.

Show previous replies

G

Gene63

Newcomer

Still waiting... I'm adding my personal request for fixing the bug!

K

Kristen37

Newcomer

Me too! Keynote is such a wonderful presentation tool but why the issues with it and Zoom?

N

ninaamarieee

Newcomer

I also out in my own report because I have to present tomorrow night for public speaking .

K

Kristen37

Newcomer

Oh no. Let me know what you end up doing. Are you changing to Powerpoint? My presentation is long; it would take a considerable amount of time to adjust it.

CarlaAAnswer

Community Manager

Hi all!

I just wanted to pop in here and let you all know that our engineering team has identified the root cause and the issue will be fixed in client 5.16.5.. Thank you all for your patience as we work to resolve this issue.

Edit: MacOS client 5.16.5 will be released on Oct 22nd.

J

jrkoster

Newcomer

I am getting the error message: unable to import "presentation name" ; try restarting Keynote or opening the file in Keynote to troubleshoot. I am using Mac OS Ventura (14.1.1), Zoom client app 5.16.6 (24664), Keynote 13.2.