Using Keynote as virtual background failing - "Keynote not installed" message | Community
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R
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RoseannHanson
Newcomer
September 26, 2023
Solved

Using Keynote as virtual background failing - "Keynote not installed" message

  • September 26, 2023
  • 14 replies
  • 1 view

Several others have posted about this but there have been no replies yet so I'm boosting here!

Trying to use virtual background using a Keynote slideshow; I have Keynote installed of course, that's how I'm playing it.

When I try to use the advanced feature, I get the error message (see screenshot) that "Unable to load XYZ.key because Keynote is not installed."

I tried with a .ppt file and same error message for "Powerpoint is not installed."

I tried to see if Zoom has an app for Powerpoint or Keynote; they do not.

Others are using this great feature, and I'd love to, but am stuck.

(I uninstalled, fully, the Zoom app and reinstalled; same issue)

(Computer and Zoom all 100% up to date)

(Running 2021 MacBook Pro M1 with Ventura))

    Best answer by CarlaA

    Hi all!

     

    I just wanted to pop in here and let you all know that our engineering team has identified the root cause and the issue will be fixed in client 5.16.5.. Thank you all for your patience as we work to resolve this issue.

     

    Edit: MacOS client 5.16.5 will be released on Oct 22nd.

    14 replies

    R
    Newcomer
    Ricky13
    Newcomer
    September 26, 2023

    I'm getting the same thing. Looking for assistance. 

    E
    Newcomer
    Erusen
    Newcomer
    September 27, 2023

    Same here, on a Mac mini M1 (2020), Sonoma 14.0, latest Zoom (5.16.1).

    A
    Newcomer
    astronomilo
    Newcomer
    September 27, 2023

    Same here 😞 

      R
      Newcomer
      RodB
      Newcomer
      September 28, 2023

      Same here.

       

        R
        Newcomer
        RodB
        Newcomer
        October 10, 2023

        My frustration is growing. This feature is of critical importance for the work that I do. Zoom, please offer us a solution to this issue asap. 

          S
          Newcomer
          Shin-chan
          Newcomer
          September 29, 2023

          Same here

            M
            Newcomer
            Maxzway
            Newcomer
            September 30, 2023

            Same here 🙁

              P
              Newcomer
              pastormac
              Newcomer
              October 3, 2023

              Same thing happening here.  Come on Zoom, what do we do?

                E
                Newcomer
                Elkite
                Newcomer
                October 4, 2023

                I Have the same  experience !! There is no  explanation on internet to fix this ! 

                Zoom can you help?

                  I
                  Newcomer
                  IkuSyd
                  Newcomer
                  October 5, 2023

                  I am also having problems with the same error.
                  But I could open PowerPoint.
                  I hope Zoom can solve this problem soon.

                    C
                    Newcomer
                    crzyg8r
                    Newcomer
                    October 7, 2023

                    Same problem here, even if I try to upload a pptx file that was saved from keynote it still gives the same error message that Keynote is not installed

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