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Zoom AI Companion2022-05-23 06:46 AM
Hello:
This happens everyone in awhile, but some of our paid users are switched to Basic accounts in the system. We have a small number of admin's so it isn't anyone changing them on the backend. But wondering why this is happening?
Thanks,
Armando
2022-05-23 07:08 AM
Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.
If this helped, please remember to click on the "Accept as Solution" button below.