Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2022-05-09 10:37 AM
I have a user who needs to activate her new licensed account, but she is unable to do so. Here is what her supervisor says:
She said that every time she attempts it, it inserts her personal email address after she starts going through the process (begins with Moody email, but then switches it on the second step). She then has to exit out since she is unable to change it back.
I don't know if this means she has another Zoom account that is not part of our Education account or what would happen if she went ahead and completed the activation without changing her email back (would I be able to fix that later as the administrator). What does she have to complete as part of her activation? I'm new as the admin and haven't set up any of the processes we user for bringing in new users.