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Newcomer
700plusclub
Newcomer
November 16, 2022
Question

User cannot receive activation email

  • November 16, 2022
  • 1 reply
  • 3 views

Hi, 
I have a problem with one of the users. 

I have added a new user, but the user is unable to receive an activation email from zoom in order to activate the account.  
The is no email from zoom in his inbox or spam.  

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    March 21, 2023

    Hey @700plusclub  please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

     

    After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.

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