User can't reschedule Outlook meetings that contain a Zoom link. | Community
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Newcomer
BornABruin
Newcomer
September 2, 2022
Question

User can't reschedule Outlook meetings that contain a Zoom link.

  • September 2, 2022
  • 10 replies
  • 1 view

I have a user that schedules meetings for their manager.   Meetings are scheduled in Outlook and in some meetings appointments they use the Zoom Outlook plug-in to add a Zoom call.   In Outlook, the user has "Read and Manage" and "Send As" permissions.  In Zoom this user has been assigned Schedule Privilege in Zoom by their manager.   

 

When this user creates a Outlook meeting without a zoom link, they can reschedule the meeting  as normal.  When the user creates an Outlook meeting and adds a Zoom meeting they can save the meeting, but when trying to reschedule a meeting that also contains a Zoom call link, the meeting will always revert back to it's original time.  

 

Has anyone ever seen this happen and know of a fix?   

 

TIA, 

Eric

      10 replies

      Ohkawa
      Community Champion | Customer
      Ohkawa
      Community Champion | Customer
      September 3, 2022

      Hi, @BornABruin 

      I have received reports that Outlook meeting times can be changed, but Zoom meeting times are not synchronized and changed.
      Is this your case?
      This is unavoidable due to the limitations of the plugin.

      The Zoom meeting itself can start anytime the host initiates it, regardless of the scheduled date and time.
      If you want to allow other participants to join the Zoom meeting before the host starts, you can configure the following settings.

      My Settings - Zoom

       

      A
      Newcomer
      Alieire
      Newcomer
      February 28, 2023

      "Outlook meeting times can be changed, but Zoom meeting times are not synchronized and changed.

      This is unavoidable due to the limitations of the plugin."

       

      Is this true??

       

       

       

       

      What about:

       

       

       

      Ohkawa
      Community Champion | Customer
      Ohkawa
      Community Champion | Customer
      February 28, 2023

      Hi, @Alieire 

      There are two ways to get Zoom meetings added to your calendar.
      One is calendar integration, which is fully synchronized but not available in many companies because the calendar system administrator must allow it.
      The other is a plug-in, which is a one-time operation that allows you to add a Zoom meeting link to your calendar when you schedule a meeting. If you later change the date and time in the calendar, the change will be completed in the calendar and will not be reflected in Zoom.

      B
      Newcomer
      BornABruinAuthor
      Newcomer
      September 7, 2022

      Thank you for the information, Okhara.   

      The problem is actually slightly different.  The user sets up a meeting in Outlook and uses the Outlook plug-in to attach a the Zoom meeting invitation.  When the user changes the meeting in Outlook (e.g. moves the meeting an hour later), the meeting will move in the Outlook calendar, but then reverts back to the original time while the user is watching.  So Outlook is refusing to change the time -- that is what we are concerned with.   But this happens only to meetings that have Zoom invites in the body of the Outlook meeting.  

       

      I'm not sure if the problem is Outlook or Zoom, but it only happens when a Zoom invitation is embedded in the Outlook meeting.   The Zoom call can be opened at any time, but the Outlook meeting can't be changed. 

       

      Any ideas? 

       

      Eric 

       

       

       

      I
      Newcomer
      Idanm
      Newcomer
      November 27, 2022

      We've encountered the same issue, did you find a solution?

      B
      Newcomer
      BornABruinAuthor
      Newcomer
      December 15, 2022

      No solutions so far.  I tried completely uninstalling Microsoft 365, the Zoom client, and the Zoom Outlook Plug-in and reinstalling.  It solved the problem for about a week and the problem came back today.  So if anyone knows what is going on, I'm all ears. 

      B
      Newcomer
      Brookej246
      Newcomer
      January 4, 2023

      I'm having the exact same issue with Outlook calendar and the zoom plugin, replying here so I can be alerted to a solution if someone finds it! 

      B
      Newcomer
      BornABruinAuthor
      Newcomer
      March 2, 2023

      I stumbled on a fix (at least for my user's situation).  Thinking that the problem may actually be on the Outlook side, I temporarily turned off the local caching of Outlook (File > Account Settings > Account Settings > click on desire user account > Change,  then uncheck "User Cached Exchange Mode to download Email to an Outlook data file".  After a few hours I turned the local caching back on and sync started working again.  I suspect that this is probably specific to my user's PC and probably won't work in  the general case, but it might be worth a shot. 

      B
      Newcomer
      Brookej246
      Newcomer
      March 2, 2023

      Thank you for sharing! I did just try this and didn't solve the issue for me. I just had a meeting to schedule with a zoom in it. I rescheduled, it moved on the calendar for about 5 seconds and went right back to the original time.

      B
      Newcomer
      Brookej246
      Newcomer
      March 17, 2023

      I fixed it on my computer, but I'm not entirely sure how! I think possibly I had the zoom plug-in installed and the zoom add-in and deleted the plug-in and that fixed it. Basically zoom support told me to uninstall and reinstall and all I did was uninstall something and zoom was still there and worked. 

      J
      Newcomer
      jmcgee8
      Newcomer
      July 18, 2023

      I think I found a solution to this. I had a user with the exact same issue. When rescheduling the meeting it would disappear (I'm guessing move to the new day and time) and then reappear a the original time.

       

      The solution for her was to click edit settings in the Zoom plug-in. She then made no changes to the meeting ID or any of the settings and clicked Save. Then changed the time date and time of the meeting and it stuck at the new time.

       

      I hope this works for everyone else too.

        C
        Partner
        ChloeP
        Partner
        August 1, 2024

        This worked for me! Thanks

        T
        Newcomer
        The_Axyrium
        Newcomer
        October 31, 2023

        Make sure that you are only using the Zoom add-in and not the Zoom plugin. The Plugin is no longer supported, and having both of them installed will cause this issue. 

          S
          Newcomer
          Sam71
          Newcomer
          November 9, 2023

          I managed to fix it by removing both Zoom Plug-in and Zoom Add-in and reinstalling the Zoom add-in back as some of you have suggested. Thanks everyone. 

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