cancel
Showing results for 
Search instead for 
Did you mean: 

Used the wrong Mail ending for my new paid account - How can i change it to get access?

JohannesWille01
Newcomer
Newcomer

Hi, i used the wrong Mail ending for my new paid account (.de instead of .berlin) - How can i change it to get access? Zoom wants to send me a verification code but sends it to the wrong adress to which i do not have an access. Can you help me?

 

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Sorry, @JohannesWille01 – the volunteers here in the Zoom Community don’t have access to your account. 

I’d suggest putting in a Support ticket at https://support.zoom.us/hc/en-us/requests/new – they should be able to help you. 


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Volkshochschule
Newcomer
Newcomer

Hallo, hast du hierzu eine Lösung gefunden? Mir ist das selbe passiert. Ich habe die falsche Mailadresse angelegt und kann diese nun nicht mehr ändern , da ich auf die andere keinen Zugriff habe...
Wäre dir für einen Tipp unglaublich dankbar!