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Used the wrong Mail ending for my new paid account - How can i change it to get access?

JohannesWille01
Newcomer
Newcomer

Hi, i used the wrong Mail ending for my new paid account (.de instead of .berlin) - How can i change it to get access? Zoom wants to send me a verification code but sends it to the wrong adress to which i do not have an access. Can you help me?

 

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Sorry, @JohannesWille01 – the volunteers here in the Zoom Community don’t have access to your account. 

I’d suggest putting in a Support ticket at https://support.zoom.us/hc/en-us/requests/new – they should be able to help you. 


Ray -- Happy holidays, everyone!

Volkshochschule
Newcomer
Newcomer

Hallo, hast du hierzu eine Lösung gefunden? Mir ist das selbe passiert. Ich habe die falsche Mailadresse angelegt und kann diese nun nicht mehr ändern , da ich auf die andere keinen Zugriff habe...
Wäre dir für einen Tipp unglaublich dankbar!