Upgrading from Basic back to Pro or Business - can I reinstate my previous account settings? | Community
Skip to main content
T
Newcomer
Teffels
Newcomer
October 8, 2021
Question

Upgrading from Basic back to Pro or Business - can I reinstate my previous account settings?

  • October 8, 2021
  • 2 replies
  • 1 view

Hi!

I am curious about the following scenario:

If I downgrade from a Zoom Meetings Pro or Business plan to a Basic plan and later on upgrade again to a Zoom Meetings Pro or Business plan using the same email address/account log in details, will I be able to reinstate my previous account settings, including all my licenses, add-ons, cloud recordings, contact details etc. or will I start from scratch with a new Zoom Meetings plan?

 

Thanks for the help!

    2 replies

    Bort
    Employee
    Bort
    Employee
    October 8, 2021

    Generally your settings, contacts, and meetings will be unaffected by the downgrade, although you will lose access to certain features. When you re-subscribe, you will need to repurchase the desired add-ons and assign them to users on your account, as that is never automatic. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    T
    Newcomer
    TeffelsAuthor
    Newcomer
    October 8, 2021

    Hi Bort,

    Thanks for the fast response. That is helpful and confirms what I thought.

     

    Best,

    Stephanie

    J
    Newcomer
    jpignatiello
    Newcomer
    July 7, 2022

    Along a similar topic.  If I upgrade my Pro plan to a Business plan would the users' Personal Meeting ID and Host Key change or would it remain the same?

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.