Upgraded to Pro but only have 1 license? | Community
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UserInOz
Newcomer
September 23, 2021
Question

Upgraded to Pro but only have 1 license?

  • September 23, 2021
  • 1 reply
  • 2 views

Hi,

 

We recently upgraded to a Pro Account and paid a full one year ahead.  When we try to assign a license to other family members, it says we have zero license - why?  The pricing plan says we have up to 9 licenses.  PLEASE HELP! 

 

Thanks

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 23, 2021

    Hi @UserInOz 

     

    I Pro license is just for one user. You can have UP TO nine Pro licenses on one account - but each user requires their own Pro license - if you want them to have Paid features. 

     

    You can add extra users to a Pro account as Basic users, but they would get only unlicensed features.

     

    Ten and above users would be a Business account - but again - it is one licence per user.

     

    Hope this helps.

     

    Rupert

     

     

     

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