cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Upgrade version

robert889
Newcomer
Newcomer

‎2024-11-04 05:21 PM

I have paid PRO version.  On logging in, I am blocked by a message saying I need to upgrade to the latest version and I should refer to our 'IT team'. But like so many users there is no 'IT team'. All paths in self help lead to circular non-solutions and blocks. This should have a simple answer. I don't know of any other platform provider which blocks a free system upgrade.

Topics:
3 REPLIES 3

LBCSD
Newcomer
Newcomer

‎2024-11-05 11:03 AM

I am having same issue. Uninstalled and reinstalled to try to get most recent, but it is all the same version. 

Did you have any resolution? 

marionvb
Newcomer
Newcomer

‎2024-11-07 06:36 AM

Me too, can't get update, and get into auto loops that I don't have the required info to continue.

0 Likes

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-11-12 01:37 PM

Hello there,

I'm sorry for the inconvenience and late response.

If your device is not currently managed by an organization and you are receiving the error message "Please contact your IT team to update your app" when trying to update your device or when trying to join Zoom Meetings or webinars, then Zoom recommends uninstalling and reinstalling the Zoom Application.

You can read more in this article. 

Let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes