Updating Meeting Information does not Update on Synced Calendar | Community
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Newcomer
January 24, 2022
Question

Updating Meeting Information does not Update on Synced Calendar

  • January 24, 2022
  • 12 replies
  • 2 views

Post meeting creation, the sync of the calendar seems to stop.

 

If I create a meeting in the zoom client, it is added to my calendar in outlook. However, if I change meeting details on the zoom client, those changes are not reflected in meeting created on outlook. Does anyone have a workaround for this? Or is it necessary to update both the meetings on the zoom client and on the calendar? 

 

 

    12 replies

    Newcomer
    February 28, 2022

    Hey Jemzoom - I'm experiencing the same non-syncing issue, but in reverse.  I want to create Zoom mtgs via Outlook, which then adds it to the Zoom client, but if we change the Outlook meeting, the Zoom clients doesn't get updated and employees/clients receive alerts that a Zoom meeting is about to start, but it was already rescheduled.  The rescheduled Outlook meeting isn't syncing with Zoom client to move the meeting.  

    Did you ever hear back or get any guidance on this issue?


    Newcomer
    July 27, 2022

    I have the same issue as blehn.  Did you figure out how to fix this?  Right now, I have to manually edit the zoom client time every time I change the Outlook meeting.  This used to work correctly for me before!  Seems like something has broken.

    Newcomer
    March 1, 2022

    Hi Jemzoom, 

     

    I am experiencing the same issue as you. Following this in hopes for an update!

     

    Jemzoom, are you working on a physical PC or a VM?

    Newcomer
    March 1, 2022

    Hi Jemzoom, 

     

    See my older post - are you working on a PC or are  you connecting to a Virtual Machine? 

    jemzoomAuthor
    Newcomer
    March 1, 2022

    Hi Paul08,

     

    I am using a PC. The zoom outlook plugin, zoom client, and outlook application are all locally installed. 

     

    Newcomer
    December 1, 2022

    Has there been any fix or reply on this for anyone? Everything worked smoothly for me earlier in the year, now I'm wasting foolish time having to update Zoom internally when I change and cancel meetings in Outlook. What's the point in the add-in and supposed integration if it doesn't integrate backwards? Feeling quite frustrated by how clunky this has become. 

    Explorer
    December 1, 2022

    Nothing heard on my end. Just yesterday I had a blip in the heart rate when a reminder for a rescheduled-from-Outlook meeting with a VP that never got rescheduled by Zoom popped up on my screen. I don't know what the other person sees in their calendar, but he didn't complain to me.

     

    This is more annoying when you have unique meeting IDs vs. personal meeting IDs, since you can't tell what happens if you don't manually reschedule in Zoom but attempt to start the meeting on the correct day.

    Newcomer
    June 1, 2023

    I am also experiencing the same behavior and we are 6 months further. just noticed that signing out and signing back into zoom updated the meeting calendar. not sure if this can be of help. it is not a resolution as this should go automatic but maybe developing some sign out/in habit at the beginning or end of the day could avoid the majority of this (unless the meeting change is with the same day of course).

    Newcomer
    June 2, 2023

    Same thing happened to me.  I change and update the meeting time in Outlook, send the Meeting Update and I STILL receive a response from Zoom about the meeting is set to start at the first time I scheduled it for.  Any resolution on this...or are they asleep at the wheel??   Can't MS and Zoom get together and resolve this??

    Newcomer
    August 31, 2023

    Hey Everyone, just found this discussion after spending 2 hours last night trying to troubleshoot the syncing issue. Ugh. I schedule events in Outlook 365 and then use the add-on for zoom events. The issue I ran into yesterday is when I attempted to schedule a series of events in Outlook 365 and customized a few of the occurrences. Zoom does not update even when I go into the Event Series --> Zoom --> Settings --> Update.
    I tested this same process with a single occurrence in Outlook 365 and Zoom did update the event I tested (moved the time) but left the old time there too in the meetings log as if there were 2 meetings. I had to manually delete the event with the original time. 

    For anyone scheduling series in Outlook, I found this answer in the Zoom Support group:

    Last Updated: August 23, 2023

    With automatic bi-directional syncing, you can ensure that the Zoom meetings that you create or update on either Zoom or external calendars will automatically sync across all integrated applications, such as the Zoom web portal, Zoom client, and integrated calendars.

    Note: Currently, this feature only supports updates made to an individual meeting (non-recurring) or an entire series. Changes to a single occurrence in a recurring meeting are not supported and will not sync correctly.

    Prerequisites for enabling calendar event syncing

    Note: At this time, when changing the meeting type from a recurring meeting to a single meeting, this feature does not support Office 365.

     

    I'm reaching out to Zoom directly to see where things stand. I'll post any updates I receive. Best of luck everyone. Maybe we can get AI to do the manual updates for us. 😉

    Community Champion | Customer
    August 31, 2023

    Hello,

    Depending on your email / calendar platform  you use, you may need your organizations Email administrator to allow  bi directional calendar syncing. I believe this is true for exchange based calendars 

     

    https://support.zoom.us/hc/en-us/articles/360048674231-Managing-the-calendar-and-contacts-integration 

     

    Regards

     

     

     

    Newcomer
    October 17, 2023

    Has any progress been made on this? We have every setting configured properly and meetings are still not updating in Zoom when changed in Outlook. We have a ticket open, but they just keep sending us the same settings that we already have.

    Newcomer
    January 11, 2024

    Also looking for updates as I am having the same issue. Thanks!

    Newcomer
    January 23, 2024

    From what I can tell this is happening regardless of recurring or individual meetings. Has this seriously been happening for nearly two years and Zoom/Microsoft have done nothing to resolve it from either end?