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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Updating App

benandmere2011
Newcomer
Newcomer

‎2023-05-22 08:50 AM

My zoom account will not work through the app on my computer. I keep getting an error that says "your app version needs to be 5.11.4 or higher to sign in. Please contact your IT support" 

 

I have uninstalled and reinstalled the app, and it still doesn't work. 

 

Any advice?

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1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-30 12:30 PM

Hi @benandmere2011 , thank you for your contribution to the Zoom community! We are so happy to have you here.

 

Please follow the steps outlined in this article when prompted with the error: Your app version needs to be [version number] or higher to sign in. Please contact your IT team to update your app.

https://support.zoom.us/hc/en-us/articles/9563331551757

 

I hope this helps!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
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