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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Updating App

benandmere2011
Newcomer
Newcomer

‎2023-05-22 08:50 AM

My zoom account will not work through the app on my computer. I keep getting an error that says "your app version needs to be 5.11.4 or higher to sign in. Please contact your IT support" 

 

I have uninstalled and reinstalled the app, and it still doesn't work. 

 

Any advice?

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1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-30 12:30 PM

Hi @benandmere2011 , thank you for your contribution to the Zoom community! We are so happy to have you here.

 

Please follow the steps outlined in this article when prompted with the error: Your app version needs to be [version number] or higher to sign in. Please contact your IT team to update your app.

https://support.zoom.us/hc/en-us/articles/9563331551757

 

I hope this helps!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
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