Updating App

Forum|Forum|2 years ago
May 22, 2023
1 reply
1 view

My zoom account will not work through the app on my computer. I keep getting an error that says "your app version needs to be 5.11.4 or higher to sign in. Please contact your IT support"

I have uninstalled and reinstalled the app, and it still doesn't work.

Any advice?

CarlaA

Community Manager

Hi @benandmere2011 , thank you for your contribution to the Zoom community! We are so happy to have you here.

Please follow the steps outlined in this article when prompted with the error: Your app version needs to be [version number] or higher to sign in. Please contact your IT team to update your app.

https://support.zoom.us/hc/en-us/articles/9563331551757

I hope this helps!

Carla,
Zoom Community Team