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mydog07
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December 12, 2022
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Updates

  • December 12, 2022
  • 1 reply
  • 2 views

Everytime I try to log into Zoom it starts to update and freezes about 1/10th of the way.  It then does not allow me to use the App at all on my laptop.  Any solution?  Thank you!

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    December 13, 2022

    Hi, @mydog07,

     

    Without more information to go on, my first recommendation is to look for the "CleanZoom" app discussion in this Zoom Support article:

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application 

     

    Once you've done the CleanZoom complete uninstall, try re-installing Zoom.  If that still doesn't work, I'd then recommend sending in a Support Ticket:

    Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new 

     

    I hate the recommendation to "just uninstall and re-install"... but in this case, I think it's your best bet - but not a guaranteed win.  😥

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