Updates

[mydog07]

Everytime I try to log into Zoom it starts to update and freezes about 1/10th of the way.  It then does not allow me to use the App at all on my laptop.  Any solution?  Thank you!

[Ray_Harwood]

Hi, @mydog07,

Without more information to go on, my first recommendation is to look for the "CleanZoom" app discussion in this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

Once you've done the CleanZoom complete uninstall, try re-installing Zoom.  If that still doesn't work, I'd then recommend sending in a Support Ticket:

Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new 

I hate the recommendation to "just uninstall and re-install"... but in this case, I think it's your best bet - but not a guaranteed win.  😥